Your satisfaction matters to us. This policy explains when refunds are available, when they aren’t, and how to request one—simple and transparent.

1. Digital Product Nature

All of our products (including website templates, design assets, and digital files) are delivered digitally and become accessible immediately after purchase. Because of this, all sales are generally considered final.

However, we want every customer to feel confident and satisfied with their purchase.

2. When Refunds May Be Approved

We may offer a refund in the following situations:

• You were charged multiple times for the same product by mistake

• The product is completely inaccessible or broken and we are unable to fix the issue within a reasonable time

• The product you received is significantly different from the product description

If any of these apply, please contact us within 7 days of purchase.

3. When Refunds Are Not Provided

Refunds will not be issued for:

• Change of mind after purchase

• Lack of technical knowledge or experience using Framer

• Compatibility issues with third-party plugins, services, or custom code

• Minor design differences or personal preference

• Failure to read the product description or requirements before purchasing

We encourage reviewing the product details carefully before checkout.

4. Support & Fixes

If you experience any issues, we’re happy to help.
Before requesting a refund, please contact us so we can try to resolve the problem.

Most issues can be fixed quickly with guidance or updates.

5. How to Request a Refund

To request a refund, email us at:

legal@ensoo.studio

Include:

• Your order details

• A clear description of the issue

• Screenshots or screen recordings (if applicable)

We aim to respond within 2–3 business days.

6. Policy Updates

We may update this policy occasionally to reflect changes in our products or services.

Last updated: January 2026